How do I collect log files from my chrome device?

In some cases, the issue you reproduce will not be captured in the general logs. You need to capture the issue by enabling the correct type of debugging.

  1. On the affected device, enter chrome://net-internals in the Chrome address bar.
  2. On the top left menu, select ChromeOS (the last option).
  3. Select the correct debug mode. For example, if you are having Wi-Fi interruptions, select Wi-Fi.
  4. Open a new tab and reproduce the issue.
  5. Once completed, go back to the original tab.
  6. Click Store Debug Logs.

Upload or export the logs to external storage so you can then upload to the Log Analyzer or your support ticket.

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